Privacy Policy

Last updated: February 8, 2026

 

Only the French version is the official version.

 

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1. Introduction​

vbch Sàrl (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website https://www.vbch.ch (the “Website”).

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This policy applies to all visitors and users of our Website and complies with the new Swiss Federal Data Protection Act (nLPD) and the European Union’s General Data Protection Regulation (GDPR).

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2. Data Controller

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vbch Sàrl

 

Headquarters address: Martigny, Valais, Switzerland

Contact email: info@vbch.ch

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Vincent Bertin, Senior Consultant, is responsible for data protection matters at vbch Sàrl.

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3. Information We Collect

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3.1 Personal Information You Provide

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When you interact with our Website, we may collect the following personal information:

 

• Contact Information: Name, email address, phone number, company name, and job title when you submit our contact forms

• Communication Data: Any information you provide when you contact us, including the details of your request and the history of our correspondence

• Professional information: Details you share regarding your business needs, project requirements, or consulting interests

 

3.2 Data Collected Automatically

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When you visit our Website, we automatically collect certain information:

• Analytics data: IP address, browser type and version, operating system, device information, pages visited, time spent on pages, referring URLs, and general location data (country/city level)

• Cookies and tracking technologies: We use cookies and similar technologies to track visitor behavior and improve the website’s functionality (see Section 7 for more details)

• Technical data: Log files, session data, and error reports

 

3.3 Third-Party Data

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Our website is hosted on Wix.com. Wix may collect and process certain data on our behalf, including hosting logs and technical performance metrics. For more information, please see the Wix Privacy Policy at https://www.wix.com/about/privacy.

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4. How We Use Your Information

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We process your personal data for the following purposes:

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4.1 Legitimate business interests

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• To respond to your inquiries and provide information about our services

• To communicate with you regarding consulting opportunities, training programs, or business proposals

• To improve the functionality, user experience, and content of our Website

• To analyze website traffic and usage patterns for business optimization purposes

• To maintain the security and integrity of our Website

 

4.2 Legal Basis for Data Processing (GDPR/nLPD)

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We process your personal data based on:

• Consent: When you submit contact forms or accept cookies

• Legitimate interests: For marketing communications, website improvements, and analytics

• Legal obligations: To comply with applicable laws and regulations

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5. Data Sharing and Disclosure​

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5.1 Third-Party Service Providers

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We may share your personal data with trusted third-party service providers who assist us in operating our Website:

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Wix.com (Website hosting platform)

• Purpose: Website hosting, content delivery, and technical infrastructure

• Data shared: All data collected through the Website

• Location: United States and global data centers

• Privacy Policy: https://www.wix.com/about/privacy

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Analytics providers (e.g., Google Analytics)

 

• Purpose: Analyzing website traffic, tracking user behavior, and monitoring performance

• Data shared: IP addresses (anonymized), browsing behavior, device information

• Location: United States and global servers

• Privacy Policy: https://policies.google.com/privacy

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These service providers are contractually obligated to protect your data and to use it only for the specified purposes.

 

5.2 Legal Requirements

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We may disclose your personal data if required by law or in response to:

 

Valid legal proceedings (court orders, subpoenas, or government requests)

 

The protection of our rights, property, or safety

 

The prevention of fraud or illegal activities

 

Compliance with regulatory obligations

 

5.3 Business Transfers

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In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. You will be notified of any such change via email or through a prominent notice on our Website.

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6. International Data Transfers​

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Our website uses services provided by Wix.com and analytics providers that may transfer and process data outside of Switzerland and the European Economic Area (EEA), including to the United States.

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We ensure that appropriate safeguards are in place:

 

• Standard Contractual Clauses (SCCs): We use EU-approved SCCs for data transfers

• nLPD/GDPR Compliance: All transfers comply with Swiss and European data protection requirements

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For more information on international data transfers, please contact us at info@vbch.ch

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7. Cookies and Tracking Technologies

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7.1 What is a cookie?

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Cookies are small text files stored on your device that help us improve your browsing experience and analyze the website's performance.

 

7.2 Types of Cookies We Use

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Essential (necessary) cookies

• Purpose: To enable basic website functionality (navigation, security, accessibility)

• Legal basis: Legitimate interest (cannot be disabled)

• Examples: Session management, security features

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Analytics cookies (non-essential)

• Purpose: To understand how visitors use our website

• Legal basis: Consent (requires opt-in)

• Examples: Google Analytics, Wix Analytics

• Data collected: Page views, session duration, bounce rate, traffic sources

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Functional cookies (non-essential)

• Purpose: To remember your preferences and settings

• Legal basis: Consent (requires opt-in)

• Examples: Language preferences, display settings

 

7.3 Cookie Consent

 

When you first visit our Website, you will see a cookie banner asking for your consent to the use of non-essential cookies. You can:

• Accept All: Allow all cookies

• Reject All: Reject non-essential cookies (essential cookies will still be used)

• Customize: Select specific categories of cookies

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You can change your cookie preferences at any time by clicking the “Cookie Settings” link in the website footer or by changing your browser settings.

 

7.4 Cookie Management

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You can manage and delete cookies through your browser settings:

 

• Chrome: Settings > Privacy and security > Cookies

• Firefox: Settings > Privacy & Security > Cookies and site data

• Safari: Preferences > Privacy > Manage website data

• Edge: Settings > Privacy, search, and services > Cookies

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Please note that disabling cookies may affect the website’s functionality and limit your user experience.

 

7.5 Third-Party Cookies

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Analytics providers (such as Google Analytics) may set their own cookies. We do not control these third-party cookies. Please review their privacy policies for more information.

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8. Data Retention

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We retain your personal data only as long as necessary to fulfill the purposes described in this Privacy Policy:

 

Submissions via the contact form: Retained for up to 3 years or until you request their deletion

Analytics data: Aggregated and anonymized data is retained indefinitely; individual visitor data is retained for 14 to 26 months (depending on the analytics provider’s settings)

Communication records: Retained for 5 years for legal and business purposes

Cookie data: Retained according to each cookie’s expiration period (typically 1 to 24 months)

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After the retention period, personal data will be securely deleted or anonymized.

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9. Your Rights Under the nLPD and the GDPR

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You have the following rights regarding your personal data:

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9.1 Right of Access

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Request a copy of the personal data we hold about you.

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9.2 Right to Correction

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Request the correction of inaccurate or incomplete personal data.

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9.3 Right to erasure (“right to be forgotten”)

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Request the deletion of your personal data, subject to legal obligations.

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9.4 Right to Restriction of Processing

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Request that we restrict how we use your personal data.

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9.5 Right to Data Portability

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To receive your personal data in a structured, machine-readable format and to transfer it to another data controller.

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9.6 Right to Object

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​To object to processing based on legitimate interests or for marketing purposes.

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9.7 Right to Withdraw Consent

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Withdraw your consent at any time (this does not affect previous processing based on consent).

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9.8 Right to File a Complaint

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File a complaint with:

Federal Data Protection and Information Commissioner (FDPIC)

Website: https://www.edoeb.admin.ch

Email: info@edoeb.admin.ch

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Your local EU data protection authority (if the GDPR applies)

 

9.9 Exercising Your Rights

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To exercise any of these rights, please contact us at:

Email: info@vbch.ch

Mail: vbch Sàrl, 21 Rue Marc Morrand, Martigny, Valais, Switzerland

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We will respond to your request within 30 days (as required by the nLPD/GDPR) using the method deemed most appropriate. We may ask you to verify your identity to prevent unauthorized access.

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10. Data Security​

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We implement appropriate technical and organizational measures to protect your personal data against:

• Unauthorized access, use, or disclosure

• Accidental loss, destruction, or damage

• Alteration or unlawful processing

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Security measures include:

• Encryption: HTTPS/SSL encryption for data transmission

• Access controls: Restricted access to personal data (need-to-know principle)

• Secure hosting: Wix.com provides enterprise-grade security infrastructure

• Regular audits: Periodic security reviews and vulnerability assessments

• Data minimization: We collect only the data that is necessary

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However, no method of transmission over the Internet is 100% secure. Although we strive to protect your personal data, we cannot guarantee absolute security.

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11. Children's Privacy

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Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at info@vbch.ch, and we will promptly delete it.

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12. Changes to This Privacy Policy

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We may periodically update this Privacy Policy to reflect changes in our practices, legal requirements, or business operations.

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Notification of Changes:

The “Last Updated” date at the top of this policy will be updated.

For significant changes, we will post a prominent notice on our Website or send you an email (if we have your contact information)

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We encourage you to review this Privacy Policy regularly to stay informed about how we protect your data.

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13. Contact Us

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If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

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vbch Sàrl

Attn: Data Protection Officer (Vincent Bertin)

Email: info@vbch.ch

Address: 21 Rue Marc Morrand, Martigny, Valais, Switzerland

 

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14. Additional Information

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14.1 Data Protection by Design and by Default

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We implement the principles of data protection by design, ensuring that data protection is built into our systems and processes from the outset.

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14.2 Automated Decision-Making

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We do not use automated decision-making or profiling that produces legal or similarly significant effects.

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14.3 Records of Processing Activities

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In accordance with the LPD, we maintain records of our data processing activities, which are available upon request to the authorized authorities.

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Effective Date: This Privacy Policy is effective as of the date indicated at the top of this document and applies to all data collected on or after that date.