Privacy Policy

Last Updated: February 8, 2026.

Only the French version is the official one.

1. Introduction

vbch Sàrl ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [insert website URL] (the "Website").

This policy applies to all visitors and users of our Website and complies with the Swiss Federal Act on Data Protection (FADP) and the European Union's General Data Protection Regulation (GDPR).

By using our Website, you consent to the data practices described in this policy.

2. Data Controller

vbch Sàrl
Registered Address: Martigny, Valais, Switzerland
Contact Email: info@vbch.ch

Vincent Bertin, Managing Consultant, is responsible for data protection matters at vbch Sàrl.

3. Information We Collect

3.1 Personal Data You Provide

When you interact with our Website, we may collect the following personal information:

Contact Information: Name, email address, phone number, company name, and job title when you submit our contact forms
Communication Data: Any information you provide when you contact us, including inquiry details and correspondence history
Professional Information: Details you share about your business needs, project requirements, or consulting interests

3.2 Automatically Collected Data

When you visit our Website, we automatically collect certain information:

Analytics Data: IP address, browser type and version, operating system, device information, pages visited, time spent on pages, referring URLs, and general location data (country/city level)
Cookies and Tracking Technologies: We use cookies and similar technologies to track visitor behavior and improve website functionality (see Section 7 for details)
Technical Data: Log files, session data, and error reports

3.3 Third-Party Data

Our Website is hosted on Wix.com. Wix may collect and process certain data on our behalf, including hosting logs and technical performance metrics. For more information, please review Wix's Privacy Policy at https://www.wix.com/about/privacy.

4. How We Use Your Information

We process your personal data for the following purposes:

4.1 Legitimate Business Interests

To respond to your inquiries and provide information about our services
To communicate with you regarding consulting opportunities, training programs, or business proposals
To improve our Website's functionality, user experience, and content
To analyze website traffic and usage patterns for business optimization
To maintain the security and integrity of our Website

4.2 Legal Basis for Processing (GDPR/FADP)

We process your personal data based on:

Consent: When you submit contact forms or accept cookies
Legitimate Interests: For business communications, website improvement, and analytics
Legal Obligations: To comply with applicable laws and regulations

5. Data Sharing and Disclosure

5.1 Third-Party Service Providers

We may share your personal data with trusted third-party service providers who assist us in operating our Website:

Wix.com (Website Hosting Platform)

Purpose: Website hosting, content delivery, and technical infrastructure
Data Shared: All data collected through the Website
Location: United States and global data centers
Privacy Policy: https://www.wix.com/about/privacy

Analytics Providers (e.g., Google Analytics)

Purpose: Website traffic analysis, user behavior tracking, and performance monitoring
Data Shared: IP addresses (anonymized), browsing behavior, device information
Location: United States and global servers
Privacy Policy: https://policies.google.com/privacy

These service providers are contractually obligated to protect your data and use it only for specified purposes.

5.2 Legal Requirements

We may disclose your personal data if required by law or in response to:

Valid legal processes (court orders, subpoenas, or government requests)
Protection of our rights, property, or safety
Prevention of fraud or illegal activities
Compliance with regulatory obligations

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. You will be notified of any such change via email or prominent notice on our Website.

6. International Data Transfers

Our Website uses services provided by Wix.com and analytics providers that may transfer and process data outside Switzerland and the European Economic Area (EEA), including in the United States.

We ensure appropriate safeguards are in place:

Standard Contractual Clauses (SCCs): We use EU-approved SCCs for data transfers
Privacy Shield or Equivalent Mechanisms: Service providers maintain adequate data protection standards
FADP/GDPR Compliance: All transfers comply with Swiss and EU data protection requirements

For more information about international data transfers, please contact us at [insert contact email].

7. Cookies and Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files placed on your device that help us enhance your browsing experience and analyze website performance.

7.2 Types of Cookies We Use

Essential Cookies (Necessary)

Purpose: Enable core website functionality (navigation, security, accessibility)
Legal Basis: Legitimate interest (cannot be disabled)
Examples: Session management, security features

Analytics Cookies (Non-Essential)

Purpose: Understand how visitors use our Website
Legal Basis: Consent (requires opt-in)
Examples: Google Analytics, Wix Analytics
Data Collected: Page views, session duration, bounce rates, traffic sources

Functional Cookies (Non-Essential)

Purpose: Remember your preferences and settings
Legal Basis: Consent (requires opt-in)
Examples: Language preferences, display settings

7.3 Cookie Consent

When you first visit our Website, you will see a cookie banner asking for your consent to use non-essential cookies. You can:

Accept All: Allow all cookies
Reject All: Decline non-essential cookies (essential cookies will still be used)
Customize: Select specific cookie categories

You can change your cookie preferences at any time by clicking the "Cookie Settings" link in the website footer or by adjusting your browser settings.

7.4 Managing Cookies

You can control and delete cookies through your browser settings:

Chrome: Settings > Privacy and Security > Cookies
Firefox: Settings > Privacy & Security > Cookies and Site Data
Safari: Preferences > Privacy > Manage Website Data
Edge: Settings > Privacy, Search, and Services > Cookies

Please note that disabling cookies may affect website functionality and limit your user experience.

7.5 Third-Party Cookies

Analytics providers (like Google Analytics) may set their own cookies. We do not control these third-party cookies. Please review their privacy policies for more information.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

Contact Form Submissions: Retained for up to 3 years or until you request deletion
Analytics Data: Aggregated and anonymized data retained indefinitely; individual visitor data retained for 14-26 months (based on analytics provider settings)
Communication Records: Retained for 5 years for legal and business purposes
Cookie Data: Retained according to each cookie's expiration period (typically 1-24 months)

After the retention period, personal data will be securely deleted or anonymized.

9. Your Rights Under FADP and GDPR

You have the following rights regarding your personal data:

9.1 Right to Access

Request a copy of the personal data we hold about you.

9.2 Right to Rectification

Request correction of inaccurate or incomplete personal data.

9.3 Right to Erasure ("Right to be Forgotten")

Request deletion of your personal data, subject to legal obligations.

9.4 Right to Restriction of Processing

Request that we limit how we use your personal data.

9.5 Right to Data Portability

Receive your personal data in a structured, machine-readable format and transfer it to another controller.

9.6 Right to Object

Object to processing based on legitimate interests or for direct marketing purposes.

9.7 Right to Withdraw Consent

Withdraw your consent at any time (does not affect prior processing based on consent).

9.8 Right to Lodge a Complaint

File a complaint with:

Swiss Federal Data Protection and Information Commissioner (FDPIC)
Website: https://www.edoeb.admin.ch
Email: info@edoeb.admin.ch
Your Local EU Data Protection Authority (if GDPR applies)

9.9 Exercising Your Rights

To exercise any of these rights, please contact us at:

Email: [insert contact email]
Phone: [insert contact phone]
Mail: vbch Sàrl, [insert full address], Martigny, Valais, Switzerland

We will respond to your request within 30 days (FADP/GDPR requirement). We may request identity verification to prevent unauthorized access.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data against:

Unauthorized access, use, or disclosure
Accidental loss, destruction, or damage
Alteration or unlawful processing

Security measures include:

Encryption: HTTPS/SSL encryption for data transmission
Access Controls: Restricted access to personal data (need-to-know basis)
Secure Hosting: Wix.com provides enterprise-grade security infrastructure
Regular Audits: Periodic security reviews and vulnerability assessments
Data Minimization: We collect only necessary data

However, no method of transmission over the internet is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security.

11. Children's Privacy

Our Website is not intended for children under 16 years of age. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately at info@vbch.ch and we will promptly delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations.

Notification of Changes:

The "Last Updated" date at the top of this policy will be revised
For material changes, we will provide prominent notice on our Website or send you an email (if we have your contact information)

We encourage you to review this Privacy Policy regularly to stay informed about how we protect your data.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

vbch Sàrl
Attention: Data Protection Officer (Vincent Bertin)
Email: info@vbch.ch
Address: Rue Marc Morrand 21. Martigny, Valais, Switzerland

14. Additional Information

14.1 Privacy by Design and Default

We implement privacy-by-design principles, ensuring data protection is integrated into our systems and processes from the outset.

14.2 Automated Decision-Making

We do not use automated decision-making or profiling that produces legal or similarly significant effects.

14.3 Data Processing Records

As required by FADP, we maintain records of our data processing activities, available upon request to authorized authorities.

Effective Date: This Privacy Policy is effective as of the date indicated at the top of this document and applies to all data collected from that date forward.